While shoppers enjoy omni-channel experiences like BOPIS, AI-powered customer service, and ship-from-store, the role of retail store associates gets more and more complicated.
In this episode, we discuss the role of chatbots in customer service and what we think brands may be soon be calling “omni-AI.”
The third annual Shoptalk Vegas was jam-packed with innovations and insights. These are a few of our favorites.
Retail as we know it is dying—but as the industry transforms, customers are poised to enjoy some of the greatest retail experiences that have ever existed. This is the golden age of retail.
In this podcast, we explore how predictive analytics and machine learning technologies are becoming some of the retail industry’s most powerful tools.