In this episode, we discuss how to gain and retain loyalty in the fragile and crowded subscription market through personalization, data science, and targeting your most valuable customers.
Apps like Trendage are leveling the playing field for retailers and customers, by helping establish a two-way street when it comes to exchanging personal data for great customer experiences.
In this episode, we discuss the role of chatbots in customer service and what we think brands may be soon be calling “omni-AI.”
Mastercard’s Stephane Wyper discusses the role of IoT in retail—not for the store of the future, but in real-word applications that are relevant today.
In this podcast, investment banker and contributing writer at Forbes Richard Kestenbaum discusses the evolution of retail from a banker’s perspective.
NRF 2018 is right around the corner, and we can’t wait to see what’s waiting for us in NYC this year. Listen to the latest podcast from Reinventing Retail for our predictions of what’s to come at Retail’s Big Show.
The past month brought a barrage of headlines about a topic that was once rarely seen in the news: the global supply chain. But with the recent bankruptcy of South Korean shipping company Hanjin, the retail industry has experienced such a profound disruption that it’s impossible to ignore. The news serves as a cautionary tale… Read more »
Steve Boese discusses why modern HR software is an investment every retailer should make.
In this episode of Reinventing Retail, Melissa Campanelli of Total Retail fills us in on the opportunities presented by what she calls “white space” in the retail industry.
In this podcast, we explore how predictive analytics and machine learning technologies are becoming some of the retail industry’s most powerful tools.
Supply chain guru Guy Courtin sits down with us to discuss one of the retail industry’s most complex processes—and how it’s evolving right before our eyes.
In our first episode of Reinventing Retail, Nick Ditmore shares his expertise on user-centered design and its importance for the future of retail enterprise software.