For subscription retailers, a human approach to customer data is essential to survive in the Golden Age of Retail.
In this episode, we discuss how to gain and retain loyalty in the fragile and crowded subscription market through personalization, data science, and targeting your most valuable customers.
Apps like Trendage are leveling the playing field for retailers and customers, by helping establish a two-way street when it comes to exchanging personal data for great customer experiences.
In this episode, we discuss the role of chatbots in customer service and what we think brands may be soon be calling “omni-AI.”
Mastercard’s Stephane Wyper discusses the role of IoT in retail—not for the store of the future, but in real-word applications that are relevant today.
In this podcast, investment banker and contributing writer at Forbes Richard Kestenbaum discusses the evolution of retail from a banker’s perspective.
Customer data is the lifeblood of personalization at scale—but the biggest mistake retailers can make is taking it for granted.
The third annual Shoptalk Vegas was jam-packed with innovations and insights. These are a few of our favorites.
Retailers are taking back the power by transforming their associates from salespeople into brand ambassadors. Matt Simonsen explains how.
We got the dish on what’s trending in the tech space at Rent the Runway, from Sr. Director of Engineering Hampton Catlin.
David Dorf, Infor VP of Product Strategy, reveals the magic behind networked distributed order management—and how it’s staged to help retailers deliver the greatest customer experience on earth.
Duncan Angove and Corey Tollefson explain why retailers should start thinking like technology companies if they want to get ahead.
Together, Infor and the Brooklyn Nets are a slam dunk. Learn more about the partnership now and discover how you, too can transform your enterprise with cutting-edge technology.
Do modern in-store shopping experiences feel a bit too familiar, and are retailers setting themselves up to fail … again? Check out the podcast from Shoptalk Europe.
Shoptalk is now one of the retail industry’s most insightful events of the year, and the first Shoptalk Europe didn’t disappoint. These are our top five insights from Copenhagen.
Cocktail hour at the supermarket? A department store with no clothes? In the race to save stores, retailers are experimenting with all kinds of new formats. Here’s another reason experience matters.
Do retailers stand a chance against behemoths with endless aisles, unprecedented budgets, and global reach? Absolutely.
Winter is coming. These battles will ultimately determine the victors of the retail war.
Retail as we know it is dying—but as the industry transforms, customers are poised to enjoy some of the greatest retail experiences that have ever existed. This is the golden age of retail.
Visual search functionality is quickly reaching a tipping point in mainstream retail. Here’s how to make the most of it.
In this episode of Reinventing Retail, we discuss the evolution of search technology and its growing impact on the retail industry.
What does Moneyball have to do with the retail industry? Guy Courtin explains—just in time for baseball season.
Discover how early adopters of HTAP technology are set to lead the charge in fulfillment, customer experience, and the future of retail.
For years, retailers have been scrambling to figure out how to reach millennials. Now, Generation Z is taking over. To make the most of this growing market segment, retailers need to start thinking about their future customers now.
Infor President Duncan Angove shares his perspective on innovating in the age of connected intelligence.
Infor Retail’s next generation enterprise software is revolutionizing the way retailers think about work—and the customer experience.
Retail analysts and industry experts from Aberdeen, IDC, and Infor discuss highlights from this year’s NRF.
Check out this recap of NRF and see why experts say the retail industry is here to stay.
What does your customer journey look like? When it comes to following the customer journey, retailers need to consider an array of important questions. Where are we meeting with our customers? Who are they, and how do they interact with us? What facets of our interactions are working, and which aren’t? Are we always working… Read more »
New shopper habits are forcing retailers to switch up their back-to-school strategies on the fly.