Black Friday 2015: Store traffic is down, but the shopping experience remains crucial

by Infor Retail | Customer Experience | December 4, 2015

The numbers are in, and as expected, Black Friday 2015 is a fascinating microcosm for the big, overarching trends that are redefining today’s retail landscape. Here are some of the lessons learned:  Black Friday sales are down by about $1 billion dollars, with the big losses primarily in brick-and-mortar stores. Instead of rushing out at… Read more »