In this episode, we discuss how to gain and retain loyalty in the fragile and crowded subscription market through personalization, data science, and targeting your most valuable customers.
Apps like Trendage are leveling the playing field for retailers and customers, by helping establish a two-way street when it comes to exchanging personal data for great customer experiences.
In this episode, we discuss the role of chatbots in customer service and what we think brands may be soon be calling “omni-AI.”
Mastercard’s Stephane Wyper discusses the role of IoT in retail—not for the store of the future, but in real-word applications that are relevant today.
Retailers are taking back the power by transforming their associates from salespeople into brand ambassadors. Matt Simonsen explains how.
Steve White, VP of Commerce Strategy at SapientRazorfish, joined us on the podcast to explain how cutting-edge data science empowers retailers to personalize the customer experience at scale.
Retail store associates are a staple of the American economy, but if retailers aren’t hiring with modern technology, they may not be around for long. Indeed.com Sr. Director of Employer Insights explains.
NRF’s VP of Analytics Mark Mathews discusses the false notion that retail is dead—and he’s got the numbers to back it up.
NRF 2018 is right around the corner, and we can’t wait to see what’s waiting for us in NYC this year. Listen to the latest podcast from Reinventing Retail for our predictions of what’s to come at Retail’s Big Show.
Do retailers stand a chance against behemoths with endless aisles, unprecedented budgets, and global reach? Absolutely.
In this episode of Reinventing Retail, we discuss the evolution of search technology and its growing impact on the retail industry.
In this new podcast, we discuss our predictions for the National Retail Federation’s industry-defining annual convention.
Featuring GT Nexus supply chain expert Guy Courtin With the winter holidays quickly approaching, we sat down with Guy Courtin, VP of industry and solutions at GT Nexus, to discuss the effects of online shopping, current events, and lenient return policies this holiday season. We talked about the near-ubiquity of discounts, and whether or not… Read more »
Data science isn’t only changing the retail game, it’s rewriting the rules Chief Scientist at Infor Dr. Ziad Nejmeldeen joined us on this episode of the Reinventing Retail podcast to talk about the impact of big data and predictive analytics across the retail industry. We learned that through the power of design-led user experiences, next-generation… Read more »
The past month brought a barrage of headlines about a topic that was once rarely seen in the news: the global supply chain. But with the recent bankruptcy of South Korean shipping company Hanjin, the retail industry has experienced such a profound disruption that it’s impossible to ignore. The news serves as a cautionary tale… Read more »
Steve Boese discusses why modern HR software is an investment every retailer should make.
In this episode of Reinventing Retail, Melissa Campanelli of Total Retail fills us in on the opportunities presented by what she calls “white space” in the retail industry.
In this podcast, we discuss Pokémon Go, and the potentially massive impact that gamification could have on the retail industry.
In this podcast, we explore how predictive analytics and machine learning technologies are becoming some of the retail industry’s most powerful tools.
Supply chain guru Guy Courtin sits down with us to discuss one of the retail industry’s most complex processes—and how it’s evolving right before our eyes.
In our first episode of Reinventing Retail, Nick Ditmore shares his expertise on user-centered design and its importance for the future of retail enterprise software.